04/01/2008
Stress: What to do when it all gets to be a little too much

 

ResCare Quality

Simply stated, quality home care means doing the right thing, at the right time, in the right way – and getting the best possible results. ResCare uses a number of methods to ensure the quality of the support, care, and therapies we provide, including:

• Adherence to state licensure and certification rules and regulations
• Compliance with our internal proprietary Best In Class© system
• Seeking and receiving accreditation
• Extensively surveying our customers, clients, patients, and employees
• Maintaining the culture of respect and care that we have built and sustained during thirty years of helping people build lives and reach potential

Licensure and Certification

Where available, ResCare HomeCare Branch offices have applied for operating licenses with the appropriate state regulatory and oversight agencies. Some but not all ResCare HomeCare branches are certified by the Department of Health & Human Services to participate in the Medicare program.

Best In Class©

Anyone familiar with the human services field knows how difficult and how vital it is to measure the quality of services delivered. Over the years, ResCare has continually refined the Best In Class© tool that we use to track our success in delivering home care services. All ResCare HomeCare branches participate in quarterly Best In Class© reviews. The results of these reviews are benchmarked against those of similar branches throughout the company and these reviews form the basis for continuous quality improvement plans implemented at each branch. Best In Class© reviews are externally validated annually for further reliability.

Accreditation

ResCare HomeCare seeks and obtains accreditation from The Community Health Accreditation Program.  Not all branches have applied for accreditation.

Customer, Client, Patient, and Employee Satisfaction Surveys

ResCare HomeCare is a strong believer in asking, “How are we doing?”  We extensively survey our employees, customers, and third party payers. The results of these surveys are benchmarked against those of other ResCare HomeCare operations, other human services providers, and non-human services organizations.

The ResCare Name

ResCare’s name is based on two words: Respect and Care. This is our core philosophy and it is reflected in a strong mission statement and guided by the ResCare Quality Way Principles. The mission statement and Quality Way Principles serve as the foundation for our services delivery, systems, and procedures. In addition, our extensive quality assurance and best practice programs provide measurable, quantifiable results. Ultimately, we measure our success by the success of the people we support.

ResCare Mission Statement

We are dedicated and caring people who form a company providing excellent human services that enhance the lives of individuals.

With efficiency and effectiveness, we strive to provide the highest measurable quality supports for people and organizations we serve, our employees, our shareholders and our communities.

We serve with skill, compassion, respect and care.